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NFCU

johnodrake

NFCU appears normal during one step update. Only required one iteration of 2FA and shows complete. That said, no transactions were downloaded. Nothing changed. I then had to go to the NFCU site and manually download the two posted new transactions which also updated the Online Balance.

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mjonis

Yes, this happens consistently to me as well. The only fix is to "deactivate" and "reactivate" and then it'll work like once.

johnodrake

I tried that just now. I received the same server error as before and the account doesn't activate. The issue is on Quicken end.

mjonis

https://community.quicken.com/discussion/comment/20428786#Comment_20428786

What server error? Your original post mentioned nothing about any errors.

johnodrake

Quicken still continued to show that the OSU is complete, but does not download transactions (two available this morning) or the online balance. Manual download from NFCU site still works

johnodrake

When I try to reauthorize, it fails with the following error message

{
"timestamp": "2024-04-19T08:25:32.323-04:00",
"status": 500,
"error": "Internal Server Error",
"path": "/aggregator-authv2/apiConnect"
}

johnodrake

OSU continues to act like it is working but still does not download any data. No transactions not online balance.

Quicken Kristina

Hello @johnodrake,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 10953302/CTP-9585)

johnodrake

Thanks for the update. The connection with NFCU via OneStep Update still shows that it is working but nothing is downloaded/updated.

johnodrake

There has been a change to the behavior of attempts to use one step update with NFCU when selecting "update now" from the account in Quicken. The first iteration of the 2FA does not complete as there is no code returned from NFCU. Cancel the request and request again and the second request completes with the code. The account then hangs while waiting for NFCU to download data. This requires that I use Task manager in windows to stop the Quicken program and reload as Quicken has no method to cancel one step update.

johnodrake

After updating to R57.18, NFCU one step update has worked as expected. I don't know if the R57.16 update fixed the issue or the Quicken team/NFCU team fixed the issue outside of the update, but it is fixed, none the less - for the moment.