DATCU requiring 2 step authentication when performing a ONE STEP UPDATE - Since 3/20/24

stevesjh

Since 3/20, while running Quicken ONE STEP UPDATE, DATCU began requiring a two step authentication, code sent to either my email or cell phone before continuing. No issue, I get the 6 digit code in an email from DATCU, enter it to the ONE STEP UPDATE message and it completes successfully. Subsequent to the completion of the downloaded financials I receive a follow-up email from DATCU that "A successful login has occurred on your account from a new device. If you did not authorize this request, please contact us." Since 3/20, I need to do this each time I perform a ONE STEP UPDATE and DATCU each time follows it up with an Alert that I'm attempting this from a new device, obviously not recognizing the prior days download and authentication from this exact same device. Running current version R55.27. There was a similar issue in January of 2023, that went on for week.

Quicken Jasmine

Hello @stevesjh,

What is your connection method with DATCU? You can see the connection method by navigating to Tools > Account List. To clarify, this issue started recently? Do your downloads function correctly besides the repeated 2FA? Do you know of any recent changes with your financial institution?

Thanks!

stevesjh

Connection is a Express Web Connect, no changes from my perspective. Yes, DATCU performed a software update when the issue began similar to the January 2023 occurrence with similar issues. I first reported this to them, and as in January 2023 they wanted me to report this to you at Quicken, which I did with this Post. I was clear to them that no other financial institutions were being impacted from my Quicken One Step update that pulls from 7 different firms and I believed the problem was on their end. They agreed to log an issue with their tech services. My last call to them about a week ago was they were aware and working the issue with you at Quicken.

Appears the issue was resolve 4/18 as my pull from yesterday and today 4/19 didn't ask for the 2 step authentication. Can't say I have a lot of faith in DATCU and their software updates that this may not occur in the future with their next software release.