Fidelity Elan account CC-501 errors

leishirsute

Using Fidelity Investments and Retirement connection

Error started today. Tried logging out of cloud and back in.

Other EWC+ accounts update fine.

Looks like hard error on Fidelity side. Am I the only one with this issue?

I might try the Elan connection.

Quicken Anja

Hello @leishirsute,

This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available  7 days a week from 5 am to 5 pm PDT.

leishirsute

Okay. I tried resetting the account and got this error webpage displayed.

leishirsute

@Quicken Anja It's working again. Thanks.

Quicken Anja

Thanks for the update! Glad to hear the issue has been resolved. 🙂