Volvo Finance connection error

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galojah
galojah Member ✭✭✭
edited April 14 in Errors and Troubleshooting (Mac)

I am having an issue with updating with Volvo Finance. Quicken connects with Volvo Finance, and initiates the authentication; I get a text with a 2FA code and am prompted to enter it in Quicken. After entering, a little time passes, and I get this error (see picture.) I am able to login with same credentials on VF website. I've submitted a message with Volvo, but curious if anyone here has had this issue and was able to resolve it.

volvo finance error.png

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @galojah,

    How long have you been experiencing this issue?

    You can follow this link to access a FAQ that discusses some common error messages in Quicken for Mac.

    As per the FAQ:

    If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    I apologize that we could not be of more assistance!

    -Quicken Jasmine

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  • galojah
    galojah Member ✭✭✭
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    It has been at least a month.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @galojah,

    Due to the length of time that you have been experiencing this issue, I recommend contacting Quicken Support directly for further assistance as an escalation may be in order. You may use the link in my previous response to reach out to Support.

    Thanks!

    -Quicken Jasmine

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