Truist error OL-292-B

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Hayden
Hayden Member ✭✭

I got an error when trying to download transactions from Truist just now - OL-292-B. I've retried several times and still getting the same error. Anyone else or any solutions?

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 23
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    Hello @Hayden,

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-292.

    If the steps in the article fail to resolve the erro, then as stated at the bottom of the article, you will need to contact the financial institution directly for further assistance:

    • "You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem. This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."


    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • kathylair
    kathylair Member ✭✭
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    I got a OL 301-A error from my Truist download on April 24th. I called the bank and they said there is nothing wrong with my account and they walked be through the solution they had for that error ( refreshing the "brand" for the bank) It did not work. they told me to give it a day. They also told me if it didn't work to call Quicken support. It has been three days at it still isn't working so I decided to look in the community. Under the Truist code 800 postings TLC Peter Rabbit said he added a account and instead of Picking Truist online banking choose the Triust line below that with the Sun as a logo. Anyway that worked for me - thank goodness

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @kathylair,

    Glad to hear you found a solution that worked for you and thank you for sharing it here in case it may help someone else! 🙂

    -Quicken Anja
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