CLOSED 5/17/24 Duck Duck Go Browser Extension Does Not Support Express Web Connect+ Authorization

Quicken Anja

When users are going through the authorization of accounts for Express Web Connect+ connection banks, the authorization will not go through if you have Duck Duck Go as a browser extension. To ensure you can go through the authorization of the accounts and connect your Express Web Connect+ accounts, you must change the browser extension. This is how you can check to make sure you do not have the Duck Duck Go extension:

1. Click on the three dots in the top right-hand corner of your browser window.
2. Hover over the extensions tab.
3. Choose the option that says manage extensions.
4. Make sure the Duck Duck Go extension is not active, and if it is, you will need to remove it.
5. Once you remove it, you should be able to go through the authorization of your accounts on the bank's website and connect them to Quicken.

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Thank you!
(Ticket #11012432)

Quicken Anja

UPDATE 5/2/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 5/9/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Janean

CLOSED 5/17/24

This alert has been closed due to low activity, however this issue is still ongoing and is still being investigated.

Thanks!