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I keep getting a Sync Error (after paying for my new $90 subscription per year....

sycamore1234

when I've now spent way more than $90 of my time trying to research and resolve. Unacceptable. Error says "quicken encountered an error while communicating with our servers, please try again later (been trying for two weeks). It goes on to say bill presentment provider logins download: could not process response (metaData): with QCS status 403….

Anyone have a solution? Read about someone's "Nuclear" solution which also isn't acceptable. We shouldn't have to keep fixing errors created by quicken. .

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lablover57

Agreed.

Quicken Anja

Hello @sycamore1234,

To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). However, we do recommend saving a backup prior to performing these steps (just in case). Then, please follow the instructions below.

Navigate to the Quicken dropdown menu
Preferences...
Mobile, Web & Alerts
Use the toggle button on the left to turn Sync OFF
Click Disable Sync
Navigate to Connected Services
Click Reset (click Reset again on the pop-up box)
Once the Reset completes, navigate back to Mobile, Web & Alerts
Use the toggle button on the left to turn Sync ON
Click Enable Sync

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

lablover57

my sync is already 'off'.

sycamore1234

This worked. Thank you so much.

Quicken Anja

@sycamore1234 thanks for the update! Glad to hear that worked for you. 🙂