CLOSED 7/24/24 Navy Federal Credit Union - CC-501/FDP-101 When Authorizing or Adding Accounts

Quicken Anja

There will be users who will get a CC-501/FDP-101 error when trying to connect accounts or when updating accounts with Navy Federal Credit Union.

If you experience this error, it could be for the following reasons:

1. You have the same credit card number as someone else on the same account
2. Authorized user

If you are experiencing one of these scenarios, we advise that you contact Navy Federal Credit Union, which will provide you with the assistance needed to resolve the issue.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11013482)

Quicken Anja

UPDATE 5/2/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 5/9/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 7/24/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!