Cetera connection error - We were unable to connect (QWin)
I have had Cetera connected to Quicken for several years. It stopped working several days ago and will not update. I have tried deactivating all of the online updates for the accounts and adding them back but it will not recognize them. Anyone having these issues?
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Hello @tsmith2258,
Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?
Thank you!
-Quicken Anja
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which exact name have you selected and used for your Quicken account -
has anything changed at the Cetera brokerage regarding remote and 3rd party access?
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I am having same problem (QWin R56.9 Win11). Last transaction I was able to download was back on 4/15. I wonder if Cetera's webservice is down.
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My Financial Advisor called rthe back office and they said it's a known issue. The problem is with Netxinvestor and they are working on it.
But that was 2 days ago and the issue had been ongoing for several days before that.
Not very impressive, but I'm told it's not Quicken.
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It's now May 10th and still the problem is not resolved.
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The issue is known to Cetera. They are damned slow in addressing it. Apparently, they think that the Quicken users are not worth the effort. If I were them, the risk of them moving their money elsewhere is one I would try to avoid.
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