Cetera connection error - We were unable to connect (QWin)

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tsmith2258
tsmith2258 Member ✭
edited April 25 in Download, Add/Update Accounts (Windows)

I have had Cetera connected to Quicken for several years. It stopped working several days ago and will not update. I have tried deactivating all of the online updates for the accounts and adding them back but it will not recognize them. Anyone having these issues?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @tsmith2258,

    Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

    Thank you!

    -Quicken Anja
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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    which exact name have you selected and used for your Quicken account -
    has anything changed at the Cetera brokerage regarding remote and 3rd party access?

    image.png

    QWin - R54.16 - Win10

  • TGade
    TGade Member ✭
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    I am having same problem (QWin R56.9 Win11). Last transaction I was able to download was back on 4/15. I wonder if Cetera's webservice is down.

  • Dave22
    Dave22 Member ✭✭✭
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    My Financial Advisor called rthe back office and they said it's a known issue. The problem is with Netxinvestor and they are working on it.

    But that was 2 days ago and the issue had been ongoing for several days before that.

    Not very impressive, but I'm told it's not Quicken.

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