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Incorrect Placement of Decimal Point

wvilla57

Amounts are showing incorrectly with thousand showing as millions….

Institution is TIAA. Below is a sample.

$16,839.64 is showing as $1,683,964.00

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Comments

UKR

Take the money and run!

😀 Just kidding.

How has the security in question been defined? As Stock or Mutual Fund?
If it's defined as a Bond (when in reality it isn't) … that would explain the x100 factor.

wvilla57

It is a simple Brokered CD and it was showing correctly for months until this week…

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select ~~Chat or~~ Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.

wvilla57

Done that already. They don't know how long it will take the Escalation Team to resolve. I think a division function in the code my sufice…