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AMEX Sorry it’s not your fault error

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This discussion was created from comments split from: No transactions downloading AMEX.

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RayRay

I have had problems downloading since the end of Jan. I keep trying to set up for download over and over. Spoke to Amex this morning, they said to contact Q. When I try to set up, I get an error message something like, "Sorry… (it's not your fault). Please help, this is a big problem! Ray

Quicken Jasmine

Hello @RayRay,

Due to the nature of this error message, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you.