Cetera Investment Services - OL-301

System

This discussion was created from comments split from: Cetera Investment Services: The operation failed. null (2000) QMac.

Dave22

I am having a similar problem with One Step Update in Quicken for PC. I get Operation failed; OL-301-A

I too can log in to the Cetera website, but since a few days ago, Quicken can't update.

Quicken updates all other banks without a problem, but not Cetera.

Running R56.9 Build 27.1.56.9

Quicken Anja

Hello @Dave22,

Please, follow the instructions below in an attempt to resolve error OL-301.

1. In Quicken, select the Tools menu, then choose Online Center.
2. Click the Financial Institution dropdown arrow and select the financial institution.
3. Press Ctrl + Shift while selecting Contact Info.
4. Select one of the accounts associated with the bank from the dropdown list
5. Select Financial Institution Branding and Profile from the list and click Refresh.
6. Click OK and go online by clicking the Update/Send button.
7. Attempt your online session again.

You can also review this error-specific support article for more info about this error.

I hope this helps!

Dave22

Thank you, but that didn't fix the problem.

No change.

null[OL-301_A]

Quicken Anja

Thank you for following up, though I'm sorry to hear that the instructions failed to resolve the error.

Since the steps did not resolve the issue, then as stated within the article, you will need to contact your financial institution for further assistance:
"If there are no alerts in the Community, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary."

We apologize for any inconvenience! Thank you.