Cetera Investment Services - OL-301

System
System Member admin
edited June 30 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Cetera Investment Services: The operation failed. null (2000) QMac.

Comments

  • Dave22
    Dave22 Quicken Windows Subscription Member ✭✭✭
    edited April 30

    I am having a similar problem with One Step Update in Quicken for PC. I get Operation failed; OL-301-A

    I too can log in to the Cetera website, but since a few days ago, Quicken can't update.

    Quicken updates all other banks without a problem, but not Cetera.

    Running R56.9 Build 27.1.56.9

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dave22,

    Please, follow the instructions below in an attempt to resolve error OL-301.

    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press Ctrl + Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.


    You can also review this error-specific support article for more info about this error.

    I hope this helps!

    -Quicken Anja
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  • Dave22
    Dave22 Quicken Windows Subscription Member ✭✭✭

    Thank you, but that didn't fix the problem.

    No change.

    null[OL-301_A]

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up, though I'm sorry to hear that the instructions failed to resolve the error.

    Since the steps did not resolve the issue, then as stated within the article, you will need to contact your financial institution for further assistance:
    "If there are no alerts in the Community, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary."

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • The DFB
    The DFB Quicken Windows Subscription Member

    I am having the same issue. I believe Cetera may have changed something associated the connection. I contacted their Support team and the gentleman I talked to said that the last change was made 18 months ago, so it shouldn't have stopped working. His recommendation was to download the transaction data and import it into Quicken, but that doesn't work very well if you have multiple Cetera accounts. Can Quicken work with Cetera to resolve this issue?

  • Dave22
    Dave22 Quicken Windows Subscription Member ✭✭✭

    According to Cetera, there's been a change in the fee required for them to use the Quicken API for this function. They said something like "by the end of the year…" to which I said "OMG!! are you kidding??"

    They know this is an issue, but they are terribly slow to respond and address it.

    As they are the only financial institution that I'm having this problem with, it's getting tempting to move.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20436558#Comment_20436558

    Thank you for taking the time to return here and share this information!

    -Quicken Anja
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This discussion has been closed.

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