ONGOING 5/15/24 Bank Bill Pay not sending bills (Direct Connect)

Options
Quicken Anja
Quicken Anja Moderator mod
edited May 15 in Alerts, Online Banking & Known Product Issues

Users are encountering an issue where their bills are not being sent through Bank Bill Pay using Direct Connect. They create a bill transaction to be sent out but when they run a One-Step Update to send the instruction to their bank, the status of the bill stays in Send instead of Sent. This has been affecting multiple financial institutions.

If you are experiencing this issue, we recommend that you contact Quicken Support for further assistance.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11028982)

-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    UPDATE 5/8/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    ONGOING 5/15/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories