Wells Fargo Connect Secure

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johnodrake
johnodrake Member ✭✭✭✭

When attempting One Step Update, after showing updating financial information, quicken displayed "an error has occurred" No error code was given, the next screen showed complete. No transactions were available for download.

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @johnodrake,

    To start troubleshooting this issue, please try updating the problem account(s) by following these steps:

    1. Open the register for the problem account.
    2. Click Account Actions (button or gear icon) at the top right of the register.
    3. Select Update Now.

    If the issue persists after following the troubleshooting above, please backup your Quicken file, deactivate the problem account(s), then reconnect them by going to Tools>Add Account and following the prompts, making sure to carefully relink the account(s) to the correct nickname in Quicken. Note: If you connect via Direct Connect, make sure to choose Advanced Options, Direct Connect. Otherwise, it will default to Express Web Connect +.

    Please let me know how it goes!

    Quicken Kristina

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  • johnodrake
    johnodrake Member ✭✭✭✭
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    Resolved on it's own. Issue must have been at WFA

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Thank you for the follow up,

    I'm glad to hear the issue is resolved.

    If you need further assistance, feel free to reach out!

    Quicken Kristina

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