Missing "Alerts" in the general Show Alerts window (edit)

Options
System
System Member admin

This discussion was created from comments split from:

Bills/Reminders are a no-show

.

Tagged:

Comments

  • Steve M
    Steve M Member ✭✭
    Options

    I am experiencing missing alerts in the general Alerts window. I think I noticed this about May 1 or so but figured it would be fixed in an update.

    I have Quicken Classic installed locally on a Windows 10 desktop - 64 bit. Quicken Version RS6.9 27.1.56.9

    I went to preferences and Reset Quicken Warnings back to factory default but still - in the "Show All" tab in the Alerts window, it is blank even though there is a triangle icon with an exclamation point on the icon for Alerts

  • Quicken Kristina
    Quicken Kristina Moderator mod
    Options

    Hello @Steve M,

    To help troubleshoot this issue, please provide more information. When you say you're experiencing missing alerts, do you mean you are not receiving alerts you should be receiving, or do you mean the window itself is blank? Are you able to see the Setup tab? Is it showing the correct alerts selected there? Are you set up for text alerts or pop up dialogue alerts?

    The Reset Quicken Warnings button wouldn't impact that kind of alert. That button is to bring back pop up warnings that you'd previously checked the "Don't show again" box on.

    If you have your Credit Score set up in your Quicken, and you have credit monitoring alerts turned on, you can view those by going to Reports>Credit Score>Credit Monitoring Alerts.

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Robert Keesecker
    Robert Keesecker Member ✭✭✭
    Options

    "Are you set up for … pop up dialogue alerts?"

    This is the $64 question for me. This also is the only instance in all the help Quicken offers which refers to pop-up dialogue alerts. Is there really such a thing? I would be very, very happy to know this is possible - and how to do it.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 28
    Options

    what kinds of Alerts have you setup - where/how ?

    Did they used to work ?

  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    Options

    "This also is the only instance in all the help Quicken offers which refers to pop-up dialogue alerts. Is there really such a thing? I would be very, very happy to know this is possible - and how to do it."

     

    I'm not sure your question is about the same Alerts as the original poster's.  

    However, to see popup Alerts:

    Go to Tools > Alerts Center

    Left-click the + (plus sign) to the left of the Alert section of interest, to see the individual Alerts available

    Left-click in the box to the right of each Alert you wish to set

    Provide the info necessary for the Alert 

    Where you see "Show me the alert as:" (in the lower section of the dialog), choose "Urgent (pop up dialog box)".

    -JP

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Options

    I should have included the entire bottom section - for the info -
    I had it as [x] TEXT - and it just shows up in the Tool — Alerts — menu….
    so will now see what happens with the [x] Pop Up -

  • Robert Keesecker
    Robert Keesecker Member ✭✭✭
    edited May 31
    Options

    Oh man. 🙄 I allowed myself to be confused, or inattentive, or both. Could be I'm [Removed - Language]. I did as you suggested. Now I'll see if it works for me.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 29
    Options

    Well - Yesterday I set it up to trigger on some artificial low balances in a checking account.
    I then (at some point in time yesterday) received a pop-up detailing the Alert…
    I didn't get a screen grab, as I thought I would see it again at some point -

    NOPE - have not seen it again since that very first trigger and display yesterday.
    Not sure what or how the Alerts work with the pop-up even with the Week/Month setting at the bottom.

    SO - I saw it once - and then nothing….. still have it set, and if I ever see it again, will try and get a screen grab.

    EDIT -
    Added several just to try and trigger - and got a fish - this was from the generic "Scheduled bills due" [x] selection…
    Anyway - this is what it looks like when you start Quicken -

    Guessing it does the pop-up ONCE - and then just gets listed in the Alerts Center Menu - Show All -

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited June 4
    Options

    just got this popup today on taxes - ES1040 quarterly taxes are due June 15 -

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Options

    and another pop up - Banking acct Max Bal - (after moving some stocks buy/sell around)

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited June 9
    Options

    and a little confused - as to why these are being displayed -
    they are all legit and [x] checkmarked in the Alerts Setup - but why with the future "date" as today is 6/6/24 ?

    6/17 - 6/13 - 6/7 -

    [EDIT] - well, it appears that Quicken looks at the Ending Balance -
    and if there are future Reminders entered that affect the balance, whatever that balance is will trigger the Alert -

    IE - have a $3,000 balance with a MAX trigger set at $5,000 -
    the ending balance is currently around $3k -
    but with a couple of upcoming Reminder Deposits -the balance will trip at $5k -
    and the Alert is actually showing up NOW - 6/9/24 - but Alert dated 6/25/24 -

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Options

    @Steve M - @Robert Keesecker -

    are you guys OK with Alerts now ?