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OL-393-A - Issues downloading from Cambridge Trust Co,

carpenter1942

For years I have used Cambridge trust online banking successfully with Quicken. Now for the last few weeks when I go to download transactions I get this error message: OL-393-A. It appears that the transactions are in fact downloading, but I don't how to tell if they're complete. I will attach a screenshot.

I'll appreciate any help you can give me because the bank tech couldn't figure it out. [Removed - Privacy]

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Quicken Jasmine

Hello @carpenter1942,

An OL-393 error message can occur for any of the following reasons:

The Quicken account has some incorrect account information or is hidden.
The Quicken account is activated for download, but the financial institution no longer has the account available on their server.
The Quicken account has online bill payment activated, but it has not been signed up for at the financial institution.

You may follow this link to access a FAQ that provides more information as well as troubleshooting steps. It is recommended to save a backup before proceeding.

I hope this helps!