Red Flag but no downloaded transactions

Ed13

Here my situation.

• Have 2 credit card accounts that are setup as on line accounts. Have been working fine.
• Just tonight did an update. Red flags next to the accounts.
• Open the register and no downloaded transactions. Empty.
• Click on each of the red flags, says I have N transactions to review.
• Note that automatic entry is OFF.
• Go to On Line center, can see the new transactions.
• Compare to register minimizes the On Line center, opens the register. No downloaded transactions.
• Quick Classic Premier R55.26. Have quit and restarted. No change.
• Have done validate and repair. No issues.

From what I have read on here:

• There are reports of uninstalling/reinstalling that might work (I have not tried this)
• Also reports of turning off on line services (how?) and changing the account from "business" to "personal" (also no idea how to do this).
• And reports of rebooting the PC (which I will try next).

I really need to get this working again. Of course tech support is closed in the evenings and I work the same hours they do, so no luck in getting in touch with support. I see numerous threads on here regarding the same issue but not clear to me what to do next. Any advice would be appreciated.

QuickUserPSP

@Ed13 I don't know how many of the solutions you listed you tried, but if none of them work, then I would try going to the Online Center and resetting your accounts.

Go to the Online Center, then click on "Options" while holding the Ctrl and Shift keys. Then click on "Troubleshooting" and then "Refresh Online Transaction Info"

Then search for the account with the red flag issue. and check these items and click on "Refresh".

After you do this for all accounts with the issue, go back to the account registers and see if the transactions are now show under the "Downloaded Transactions" tab. If they aren't still there, then try doing an "Update Now" from the "Gear" menu in the upper right of the account register.

I am not positive this will work, but it's worth a try.

miklk

Did you look in the pending tab in Compare to Register. They will cause a red flag with no actual transactions.

Eastwayroad

I've had the same issue with two of my credit card accounts. Will try the above solutions.

Eastwayroad

https://community.quicken.com/discussion/comment/20433181#Comment_20433181

Got it. Hadn't realized that with the latest QW update "pending transactions" would trigger the red downloaded transaction flag. Indeed I found those transactions in the above mentioned pending tab. Thanks

miklk

Glad you found it.

I would rather the flag not come up with pending BUT not a big deal.

QuickUserPSP

@Ed13 please confirm if pending items are the cause of your red flag issue as well.

RalphC

Pending transactions do not put a red flag next to my accounts in the Accounts window with R56.9. Red flags only come up when there are downloaded transactions to be accepted. Once accepted, the red flag is cleared. Pending transactions are still present in the register tab.

miklk

Strange.

For me the pending transactions definitely puts the red flag. If I click on the account, then the red glad disappeared.

TBird

I have one account with the red flag. Clicking on the red flag shows 123 downloaded transactions to review….but there are none. Register has all the transactions and reconciles - but red flag still shows.

Ed13

I finally got around to experimenting with this. In the end here is what worked. Re-installing Quicken (classic premier). Note that I was running R55.26. Checking for updates to Quicken did nothing- told me I was up to date. After the reinstalled my versions shows as 56.9. So no idea if it was the ininstall / reinstall or of there is a bug in 55.26 that is fixed in 56.9.

TBird

I'm on 56.9 and still have the problem (on only one account). Reinstalled software - no help

Bet Nel

I have a similar problem:
1. The account does not update.
2. Currently there is no Red Flag on the account. BUT there is an error message that there are downloaded transactions to accept.
3. The message at the bottom of the register reports "Downloaded transactions (0).

I have done the following without success:
- Quicken Classic Premier Version 56.9 - verified
- manually downloaded & imported transactions but the register does not update.
- app shut down/restart, system reboot .
- turned off, then on "automatically enter" transactions (at the account level).
- restored a backup prior to missing transactions - did not help. (So it isn't a data problem. It is a program problem?)
- File validate & repair. No errors. No help.
- Tab "Pending Transactions" (0) at bottom of register.

I have several accounts with this same credit card company but this is the only account with these problems.

Help!

Tim Johnson

I saw this same behavior on 6/20/2024. Several, but not all, of my credit union accounts had red flags, but no transactions to process. Within the same institution, some accounts were red flagged, but had no transactions to download, and none pending. Today they are all working normally. I.e., the accounts with red flags did have transactions to download. I'm running Quicken Deluxe R57.16 on Windows 11 with latest updates.

Tim Johnson

I saw a repeat of this behavior on three separate accounts today, 6/28/2024. No apparent reason for these accounts having the red flags. On one account specifically, a checking account, I can say with absolute certainty that no transactions had been made on it for almost 30 days. It is not an interest bearing account either.

Quicken Kristina

Hello @Tim Johnson,

To troubleshoot this issue, I recommend following these steps from this article on when Quicken says there are transactions to accept, but you don't see any:

First, turn automatic entry on

1. Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list.  
2. In the Account Details window, click on the Online Services tab then click Automatic entry is. 
   
3. Select Yes on the next dialog box and click OK. Automatic entry should show as "On" now.
4. Click OK to close the Account Details window, then click Done on the Account List.
5. Close Quicken, wait a few seconds, then re-open it. The transactions should appear upon re-opening Quicken.

Note: If you have multiple accounts affected by this issue, you can make the change outlined above to all the accounts at once by going to Edit > Preferences, then going to Downloaded transactions and checking the box next to Automatically add to banking registers.

Then, check the account register and Online Center

Quicken will show you downloaded transactions in multiple locations. The following information shows you how to check for downloaded transactions in the account register and Online Center.

1. Open the account register and select Downloaded Transactions at the bottom of the register.
   • If there are transactions listed, accept them to the register.
   • If there are not any transactions listed, proceed with the next step.
2. Choose the Tools menu > Online Center.
3. Select the appropriate financial institution and account.
   
4. Select Transactions.
   1. If transactions are listed, click Compare to Register and accept the transactions. Note: Compare to Register will display online payments on the initial screen. After accepting your online payments, click Continue, Next or Done to see the rest of your downloaded transactions.
      
   2. If no transactions are listed or Compare to Register does not allow you to accept the transactions, proceed to the next section.

Lastly, correct data issues

If you know when this issue began, the best solution is to restore a backup created before this issue began.

If you do not have a backup to restore, Quicken has a built-in utility, Validate, that will correct many data issues. Please note this does not correct all issues and these steps should be taken if the other steps outlined did not resolve the problem. Backup your file prior to following these steps.

1. Choose the File menu > Copy or Backup File.
2. Select Create a copy or template, then click Next
3. Accept all defaults and click Save Copy.
4. Open the New Copy when prompted.
5. Choose the File > Validate and Repair File.
6. Select the new copy created in step 3 and click OK.

Note: Depending on the size of your data file, you may need to wait a while for the validation process to finish. Do not use the Task Manager to close Quicken. Quicken displays an error message if it cannot validate the file. If Quicken is able to validate the file and any errors are found, Quicken displays a message, "Data losses were found in your file." You can view the log file for more information.

When the validation process is complete, you will need to Reactivate your accounts for transaction download in the new file copy.

1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
5. Click Next then Done on the last prompt.
6. After all of your accounts have been Reactivated, complete the Check the account register... section steps above again.

Note: Reconnect the problem account(s) first to verify the issue is corrected. If the issue is not corrected in the copied and validated file, switch back to your main Quicken file.

Please let me know how it goes!

Tim Johnson

Quicken Kristina,

Thank you for your reply. After reviewing the instructions starting with turning on Automatic Entry, I don't see how this is helpful. If I understand the way this works, each One Step Update would then require me to go look at each account to see if there had been any transactions downloaded. I have a lot of accounts that can receive potential downloaded transactions. That defeats the purpose of just going to the accounts which are red flagged. When these occasional false red flags have occurred, I have verified by logging into my financial institutions that no transactions were available. That Quicken thought there were is a flat out bug in Quicken. Now, I know from my decades of experience as a software developer that intermittent bugs are the hardest to solve. Since this behavior has only just started happening for me, I'm guessing they are rare, and haven't gotten the attention of the Quicken software team yet. My purpose for recording my observations is that hopefully someone on that team will have a few cycles to have a look at the code, and see if they can spot the problem. My guess it was recently introduced.

Again, I appreciate your response, but I really don't see how it helps me help Quicken debug this. Turning off Automatic Entry just means I won't see the red flags anymore, and that's not helpful to me. If I'm not understanding this correctly, please help me to get the right understanding.

Thanks,

Tim

Quicken Kristina

Thank you for your reply,

The primary purpose of that first step (turning automatic entry on) is in case there really was a new transaction that wasn't showing up in your register. If no new transactions show up, then you can turn automatic entry back off again, and if the red flag persists, then you would want to follow the rest of the troubleshooting.

Thank you!