Lost all my data files - Cloud backup ? (edit)

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I had all my data files stored on an external hard drive which is lost.

I called quicken to see if I could download my files from the cloud.

The representative said that I could and told me how to download from the cloud.

When I began the download, the cloud immediately replaced all my data in the cloud with the no data on my quicken.

According to the quicken representative, I lost all my cloud-based data and it could not be replaced.

Any help would be appreciated as obviously this quicken representative did not know how to help me download data from the cloud.

thank you in advance for your help.

Jennifer

Comments

  • splasher
    splasher SuperUser ✭✭✭✭✭
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    The Quicken rep's first mistake was advising that you could retrieve the data in the Quicken cloud back into the desktop program, it IS NOT possible.

    If you haven't made Quicken Backups to another external drive, you are out of luck.

    Let this be a hard learned lesson to routinely make backups and make them to something that you can store safely when it is not connected (for making the backup) to your computer.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    the Quicken Cloud is NOT any kind of backup -
    so not sure what the Quicken Rep was talking about or the instructions shared

    - https://www.quicken.com/support/what-quicken-cloud

    QWin - R54.16 - Win10

  • retird
    retird Member ✭✭✭✭
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    @JBT2511 by chance could Quicken have made automatic backups to your computer? You might check and see if there are any backups on your computer. Try looking first in any Quicken Folders. I think now days as we update the quicken software it makes a backup first.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • JBT2511
    JBT2511 Member
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    thank you

    I will call again on Monday. Hopefully I will not the get the last Quicken representative that helped me lose all my saved data that was in the cloud.

  • JBT2511
    JBT2511 Member
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    Thank you for your help. I had all 15 years worth of data on an external hard drive that I have had for 15 years. I would assume that my 75 years are beginning to catch up as I have never lost this external hard drive. But lesson learned, I will store on more than one external hard drive and always keep one in my safe at home. A very hard lesson learned.

    However, what good is the cloud backup in quicken if it doesn't store your data? I am asked all the time, if I want to back up to the quicken cloud prior to shutting down quicken. Confused????

  • splasher
    splasher SuperUser ✭✭✭✭✭
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    However, what good is the cloud backup in quicken if it doesn't store your data? I am asked all the time, if I want to back up to the quicken cloud prior to shutting down quicken. Confused????

    Has it asked if you wished to "backup" or "sync" to the cloud? They are two very different things. Syncing to the cloud is making sure that the data stored in the Quicken Cloud Account for the accounts that have been setup for viewing/editing using QMobile/QWeb and is only part of the information that is stored in the desktop data file. A Quicken Backup is a complete copy of the currently open data file.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    However, what good is the cloud backup in quicken if it doesn't store your data? I am asked all the time, if I want to back up to the quicken cloud prior to shutting down quicken. Confused????

    as mentioned - depending upon the prompt, they are very different… SYNC vs BACKUP

    which brings up the question - are you creating any Auto or Manual Quicken backups as per … Edit — Prefences - Backup

    QWin - R54.16 - Win10

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    @JBT2511 - Did you check your local hard drive to see if you have any backup files saved there as was suggested by @retird? The easiest way to find any would be to go to File > Find Quicken Files. It will search your entire local drive for .QDF and .QDF-backup files. If any are found you will be provided the path(s) to where they are located. It works pretty fast.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    @JBT2511 - BTW, were you actually set up to Sync with QMobile or QWeb before you lost your external hard drive? If not, then there never was any data there to be lost.

    If you did set up syncing for either, you should be able to log in to QMobile or QWeb (whichever you had previously set up) and you should still be able to see the subset of your data there that had been previously synced. You won't be able to download that data into a new Quicken data file but at least you would have access to that data that might come in handy in reconstructing some of your financial history in a new data file.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11