Issue with Vanguard Ascensus retirement - no longer supported ? (edit)

wbeier3
wbeier3 Quicken Mac Subscription Member
edited July 6 in Download, Add/Update Accounts (Mac)

I have not been able to download transactions from Vanguard Ascensus for several days. Please advise.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @wbeier3,

    Could you please further elaborate on what exactly occurs when you attempt to download transactions? Do you receive any specific error code(s) and/or message(s) that you can provide us with here, please?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • wbeier3
    wbeier3 Quicken Mac Subscription Member
    edited May 22

    I disconnected my Vanguard Ascensus Retirement account. My attempts to reconnect to the account have failed. Below is the error log:

    [Removed - Privacy]

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't set up (can't sign-in)

    BID: 67371

    FI name: Vanguard Ascensus Retirement

    request:
    {
    "credentials" : [
    {
    "value" : "[Removed - Privacy]",
    "key" : "c469c2bf-35c6-4e81-9e85-e7a838325e78",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "[Removed - Privacy]",
    "value" : "QVF+R3qD0qE4M8YEBax3b2FgvvX7z+aehC6k7A0dFBNAkNmyQxAL5xcVJMqBptErt51PjJ2arijx70byj0r9amDHQgZLgL+WPEoKASH0pv62v8MFkcVrkmcIngwjVDEBBDiqtlUX5RJl4gR2hGyEwTyVD1uvZ+MH30BGH/Rbjq4zUepqshw2ws1ij/HYK187oxFYzWkwdhxxnASYT4ERXHcU7pvc71tAbIVLfR0Pkw0t2c3ClF/6EEZFbIxfx4pvsnFoNbIi5i1ebH4HUoYwGiosJvNFfWiN4eHbc0vDeOSLq42sdfu4mP56ezwB1yf5Kx3JWQiVsmu6p61PpL79+Q==",
    "key" : "da939c60-fdf9-4187-ae48-e8bfaca022f4",
    "encrypted" : true
    },
    {
    "encryptionKeyId" : "433767741289167106",
    "value" : "d1dbLjRAcKGn0lOqcEkY8snGEJRx2od1JgDMU67CW5iOmUcQEuBMc1Wi42jO4vQxOZPH30/iPoWyKvheSSjmxXUYRL0VLaCV8sq3Y4HtL01BZK7fy64YSKxnXasU1csIVErQnS4qEMfW98+9oipMUERAYqG+GFtnuUd7p/curerHHqBBORJB0Oyg6zL8UocoLI3Mdq/uPUWyqdKduvuFG74eQdqCsQStujD7e/UpNML/Q8+XS6ukqd6ihG2mYylRMg4xMOLrL46uKMSc/3W5y6CNiDtLwECYhVzohSqO5Bt1m3IlzRgFLyh7VqAqc0b5DIq8iGi8zV14Y1RdS5FHcQ==",
    "key" : "353c9f41-7bfc-47be-b4ba-fd82fdee4b74",
    "encrypted" : true
    },
    {
    "encryptionKeyId" : "433767741289167106",
    "value" : "F7SAdexgf0ANPq4/21w8aRoV/OVPnl2MYUJBZCdqeB5lD/EWfqRpZHlTaILDIG/XTQlbLjZ9AHoEBHcZDWPecqkYFHrAUfGvMlkRcbwc3+viPd28tmbsLf+zwC665b8E+kJOT0zKrRnGM7FuxbeZLD/DFlEfKMWsfpGQxAr4NBTrc5Ge6IfRZtppj2Ar7/FdQiTCPPruC/RKNfcpzxjG08rWmcn02+wBMgOx7XudAox25dSKpjrVzNCoxglr1csR+BaxgWzpqz8xF/8m/Fj8FE8diHtJyoB00FP/WqfR1DDpEmQZwddxQ4QrqvIyLAnGVxlMPwc+f/QUL6mU+lFgHQ==",
    "key" : "f2b04c01-54df-4e60-812d-19dae858754b",
    "encrypted" : true
    },
    {
    "encryptionKeyId" : "433767741289167106",
    "value" : "bRLROoajNgf76p+Dh7G2GuBha0fS0aATv5bWs3aO8HoibA+kzKmafHriQKVspE59O7nWJiqPbTYkyY/F/rGL0u2QmkmuMxKMWzSJL4sxINDuNFN7PuBu6+XX9VmA6/2mVnEjZ0ZTotGXhxWtmqCz9CqQgSx8vAZTXgIBQDye5dYmjYeZuyffp50x554Yu1UbtSLv5A56cgqrBn6ZcyaDPZJR1vv3acDaHVfcfayyD10EWEYcGgIQ0uo0vBXqcdZhygOw/ovN3N4MSNCmieFhIwvJ7Z+bVvzfumZ+089/gw4K73IPvPwEZ8s3iNz88PT+N7fjNxX1wW0+hcRDPH8CAg==",
    "key" : "797ab64e-b013-41c4-a827-87ddadd962f7",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : true,
    "clientId" : "6FA7F337-7C64-463C-882C-2EBC09D10CA4",
    "brandingId" : "67371"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "/institution-logins/433815082218541568/poll",
    "id" : "433815082218541568",
    "resource" : {
    "aggregators" : [
    {
    "cpChannel" : "FDP_DEFAULT",
    "lastStatusUpdatedAt" : "2024-05-22T18:05:38.73019832Z",
    "aggStatus" : "NEW"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "433815082218541568",
    "userModifiedAt" : "2024-05-22T18:05:38Z",
    "modifiedAt" : "2024-05-22T18:05:39.611522362Z",
    "clientId" : "6FA7F337-7C64-463C-882C-2EBC09D10CA4",
    "createdAt" : "2024-05-22T18:05:38.730262953Z",
    "institutionId" : "237946928235340033",
    "name" : "Vanguard Ascensus Retirement"
    },
    "clientId" : "6FA7F337-7C64-463C-882C-2EBC09D10CA4"
    }
    }

    pollResponse:
    {
    "status" : "AGGREGATION_IN_PROGRESS",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "aggStatus" : "REMOTE_UPDATE_IN_PROGRESS",
    "isProcessing" : true
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "433815082218541568",
    "isProcessing" : true
    }

  • Jim Cheyne
    Jim Cheyne Member ✭✭

    Ascensus customer service told me on May 21 that they were no longer allowing connection to Quicken.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    still listed - 5/24/24

    67371 67371 67371 Vanguard Ascensus Retirement
    https://my.vanguardplan.com/vanguard/account/login 1-800-975-4722
    https://api.ascensus.com/rplink/logon.cfm ACTIVE
    ACCOUNTINFO,INVESTMENT&EXP-WEB-CONNECT

  • Wayne T
    Wayne T Member ✭✭

    Vanguard is not downloading as of May 27. Message is: Your financial institution does not recognize the account Vanguard Investments (88016940574). [OL-304-A] Additional information from Vanguard: - nothing was entered.

This discussion has been closed.

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