Problems With Discover

smichels62

I'm running Quicken Classic Deluxe for Windows, Version R56.9, Build 27.1.56.9 and I'm running on Windows 11 Pro. For some reason the Quicken About box thinks I have Windows 11 Enterprise.

First, had an issue with a savings account at Discover where someone somehow managed to steal money from the account. Contacted fraud department and they closed old account, made a new account, transferred what was left to the new account, then credited the account for the disputed amounts.

So, after all the dust had settled down from that I tried to get Quicken to download transactions from the new account. I first deactivated the old account and then setup a new account. When it finished downloading the transactions for the new account the balances agreed but it did not download the majority of the transactions. Basically, it set the opening balance to be the majority amount of the balance and then just downloaded enough transactions to make the online balance and the balance in the register agree with each other.

It did NOT set the opening balance equal to the amount that was transferred from the old account. Where it came up with its amount I have no clue. The amount it came up with was more than what was transferred. There should have been 20 credit transactions but Quicken only pulled in 8 of them.

I finally ended up deleting everything in the new account register that I had just created so its opening balance is zero. I then transferred the balance from the old account to the new account (just in Quicken) so the old account now has a zero balance and the new account has that amount transferred into it. I downloaded a .csv file from Discover that actually had ALL of the transactions for the new account and entered them into the account manually. Afterwards, I marked all of the transactions as cleared.

I don't know if the problem is with Quicken or with how Discover outputs the data that Quicken downloads. I've seen similar behavior when Quicken stops downloading for an account and I have to get it to download transactions and it ends up changing the opening balance of the account for some stupid reason. Why does it do that?

I'm seriously thinking of finding a replacement. If nothing else, I might just put everything into a bunch of Excel spreadsheets.

Scott

Quicken Kristina

Hello @smichels62,

To assist with this issue, please provide more information. How long after the new account was created did you wait before adding it to your Quicken? Were the transactions that failed to download into the new Quicken account ones that had already downloaded into the old account? Most financial institutions make approximately 90 days of transactions available for download; were the missing transactions older than that? Was this a one time issue, or are you still having issues with transactions being missed when you update your account?

I look forward to your response!

smichels62

@Quicken Kristina,

The new account was created on 5/9 but I didn't deactivate the old account and add the new account to Quicken until 5/25.

Discover removed (or did whatever they do to make sure it can no longer be used) the old account from their system on 5/9. The transactions that I was unable to download were only in the new account. Discover credited our account on 5/13 and 5/14.

I would have to say that this is a one time issue. There are no further anticipated transactions with this account.

Scott

Quicken Kristina

Thank you for your reply,

From what you describe, it sounds like Discover closed the old, compromised account and then opened a new account with a new account number. I don't have enough information available to determine if the missing transactions when you connected the new account are due to Discover limiting the information they sent, or if it was a Quicken issue.

If it is a one time issue, then the correction you already did is the recommended fix. I recommend keeping an eye on it next time you have transactions it should download into Quicken. If it continues to miss transactions, then please let us know so we can look into this further.

Thank you!