I downloaded my empower accounts but the balances read zero after syncing

DHpenning
DHpenning Quicken Mac Subscription Member
edited June 30 in Download, Add/Update Accounts (Mac)

I downloaded my empower accounts but the balances read zero after syncing

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited May 30

    Hello @DHpenning,

    I can see in our internal system you are connecting to "Empower Retirement" in our financial institution list. If so, it appears the URL that instance connects to is "massmutual.com" in which case, please be aware we have an open Alert regarding a zero balance with Empower accounts which you can view here. Please keep in mind that while the alert refers to a different instance, the URL is the same which causes this issue to apply to what you are experiencing.

    I apologize for the inconvenience.

    -Quicken Jasmine

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