We could not find an active account for you, CC-569, All Accounts have same error, Quicken MAC

lonestar08

Hello,

Not sure if this is happening to anyone else today but I am running Quicken for Mac (latest update) and when I went to sync bank accounts every one of them errors out with "We could not find an active account for you at bankname" WCC Code: CC-569.

morristm

I'm getting this same error for all my accounts.

kevindneus

Same here. Running Quicken for Mac (latest update)

ewinch1210

I'm having the same issue.

AJ_Kohn

Ditto here.

GeneK22630

I just tried to download same results. CC-569, Capital One and Amazon Store account. Quicken is up to date, MAC is up to date.

dwward22

I have the same problem today

Richard Moleskin

Same Here. some of the accounts are connecting successfully - most are getting same error message

FSMoe

Same here. No accounts are connecting.

werks

Same issue.

dioxide45

Same. When I saw that it was every account I figured it wasn't just me.

psilunary

Mac OS 14.5

Latest Quicken SW 7.7.1

I opened Quicken and it refreshed - but reported: "Account needs attention: We are unable to connect to Chase at this time.Care Code: data-access"

I tried to reset the connection - did no good.

I tried using the online - same issue.

I can go an access each of the various accounts at my various institutions. Since no financial institutions are connecting - I think this is a Quicken Issue.

Please advise when fixed, or recommended means to fix.

Moe130

Same issue here!

bobsully

Active accounts will not update. US Bank and Vanguard. Access to both outside of Quicken is fine.

iwilk

I came here to see if anyone else was experiencing this. Add me to the list. All latest quicken mac and web report errors across the board.

QU01knom

Receiving CC-569 error for Pentagon Federal Credit Union, Schwab, Wells Fargo and USAA. Quickend cannot connect to bank using QMAC.

Quicken Anja

Hello All,

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Moe130

@quicken anja- fixed! thanks

lonestar08

Seems to be working again. Thank you!

talywkr

Looks like it's solved now.

larc2

https://community.quicken.com/discussion/comment/20436261#Comment_20436261

Fixed for me to at this time 😎 I had the error messages earlier today. Just attempted again and I had to "log in" to Quicken.

All accounts updated without any errors.

LeeEssner

I have had the same problem, but then it was fixed for me as well. However, the same issue started again a few days ago. For me, while I have several JPM accounts, when I disconnect my JPM Omni account, all the other JPM and non JPM accounts work fine. I started a test file with just the Omni account and sure enough only that one seems to be broken. Quicken tells me it's JP Morgan and JP Morgan tells me it's quicken. JPM says it's a time out issue but this account has the smallest amount of holding and transaction data so can't be that. Enormously frustrating.....