Anyone else having issues with multiple logins at Navy Federal Credit Union

DebOR

I was so happy when Navy Federal Credit Union (NFCU) started using Express Web Connect! Until I got a new laptop, installed Quicken Classic R56.9 and moved my file over. I went to update accounts and NFCU downloads decide not to work properly. I have two different NFCU logins, and this was working fine on my old Windows 10 laptop with the same version of Quicken Classic. On the new Windows 11 laptop, it doesn't seem to let me have two different logins. When I connect with Login-1, Quicken tells me that the other NFCU accounts in my Quicken file do not exist at NFCU and I should disable one step update for them. I then tried to re-establish the connection for those accounts, logged in with Login-2, and this time it tells me first set of accounts didn't exist.

This is the error message:

In addition, there is the universal "no" sign next to the "missing" accounts in the account listing:

BTW, I also have multiple logins to Capital One, which uses Express Web Connect as well, and it seems to be working fine on the new laptop.

DebOR

Is the third time the charm? Today I tried to set up the second set of accounts for the third time, and it worked - sort of. I was able to download data from both logins. The Once Step Update Progress window shows the two different logins with the list of accounts on each one. However, the One Step Update Summary window is still showing CC-800 errors. I suppose I can live with this, but it's annoying. Hopefully this will continue to work tomorrow and the next day?

DebOR

Clearly this is not resolved. The CC-800 message is still there, and now I have a CC-601 message that says "The Once Step Update Progress window shows the two different logins with the list of accounts on each one." However, there was no activity in any of the NFCU accounts yesterday, so I don't want to mess around with download settings at this point. Guess I will wait until tomorrow, when there should some deposits as well as interest/dividend payments.

If anyone from Quicken support is looking at this…error message CC-601 has two links in it, and neither of them work. "Quicken Support" is trying to go to https://www.quicken.com/support/windows/online-banking?version=2019 which gives a 404 error, and "Quicken Chat Support" is trying to go to https://quicken.custhelp.com/app/chat/chat_launch/ which results in a "this site can't be reached" message.

Quicken Kristina

Hello @DebOR,

For the CC-601 error message you mention, you do need to reach out to Quicken Support directly to get the issue resolved. This link should take you to the Contact Support page: https://www.quicken.com/support/#contact-support . If you're not able to contact Support using that link, then you can get the phone number for Quicken Support by opening your Quicken program, then going to Help>Manage Your Subscription>My Quicken Account. This article also lists Quicken Support's phone number.

You mentioned that you use multiple UserIDs with Navy Federal Credit Union. Are any of the accounts associated with multiple UserIDs (for instance, primary account holder under one ID, and authorized user under another ID)? If so, one thing that can happen is if you connect the accounts under an ID that is an authorized user, Quicken will often "see" the account to add it, but then won't be able to update due to lack of permissions (most financial institutions allow only the primary account holder to connect the account to 3rd party software like Quicken), which can cause the CC-800 error you are running into. If this is what is happening, then to correct the issue, you would need to connect the accounts under the UserID that is the primary account holder, and make sure to select "Don't add to Quicken" for any accounts where the UserID is an authorized user.

I hope this helps!

DebOR

Thanks for the info; I will put in a support ticket.

As to your question, none of the accounts that I am downloading have both IDs as authorized users. There are accounts at NFCU that are joint, but I do not download those and they are unchecked when I authorize downloads with NFCU from Quicken.

DebOR

Support was able to help with this - the trick that I had not done before was after deactivating Online Services on ALL the NFCU accounts, we also deleted the Financial Institution and the Account Number values in the General tab. Then added all the accounts back into the Onestep update. Now the update is working. Of course, those of you who have used Quicken for a while know that when you deactivate/reactivate Online updates, your beginning balances can get screwed up, so I made sure to note the correct balances prior to the deactivation.