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Downloading transactions from PC Financial

SidToll

Does anyone else have the issue that the total balance amount when downloading transactions for PC Financial credit card has the wrong sign? That is, when I have an outstanding balance of say $250, the balance amount is downloaded is always the right amount but is a positive number. To balance in Quicken, I have to add an adjustment and then delete it. Thanks for your help.

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QWIN - Canada

download transactions

Comments

Quicken Kristina

Hello @SidToll,

To assist with this issue, please provide more information. Are the transactions downloading correctly and showing the correct information? Are there any missing or duplicate transactions that could account for the difference? Do you have pending transactions turned on, and if so, are they reflecting in your register? When you refer to total balance amount, is that the Online Balance, the Ending Balance, or both?

I look forward to your reply!

SidToll

Kristina, thank you for your reply. Here are my answers:

yes, the transactions download correctly; there are no missing or duplicate transactions.
the amount of the adjustment is exactly double the outstanding balance because the online balance has the wrong sign (but the correct amount)
I don't know what you mean by 'pending transactions turned on'

Here is the field in the downloaded file I am referring to with the wrong signage:

<LEDGERBAL>
<BALAMT>827.76

Note that for all my other credit cards, when I download the transactions, this field is always negative.

I have been in touch with PC Financial and unfortunately, they are not able to duplicate my issue and have claimed that no one else is experiencing the same issue.

Quicken Kristina

Thank you for your reply,

Sorry for the delayed response; I was out of the office for a couple weeks.

To clarify, is the downloaded file you're referring to a .QFX file that you are downloading from your financial institution? If it is, is that value incorrect in the QFX file you downloaded, or is it correct in the downloaded file, but wrong once imported into Quicken?

Are the other credit cards with PC Financial also, or are they with a different financial institution(s)?

I look forward to your response!

SidToll

The downloaded file is a QFX file coming from PC Financial. The incorrect value in the downloaded file.

I don’t have any other PC Financial cards so when I refer to other credit cards, they are from other financial institutions.

Quicken Kristina

Thank you for your reply,

If the incorrect value is in the file you're downloading directly from PC Financial, then the issue would be happening on PC Financial's servers. Since we have no access to their servers, you would need to talk to PC Financial. You mentioned in one of your earlier posts that you've already spoken to them and they were unable to replicate the issue. You may need to ask for a higher tier of support or a supervisor when you reach out to them, since they would be more likely to be knowledgable on QFX files and integration with 3rd party apps.

Thank you!

Arctic Hare

https://community.quicken.com/discussion/comment/20440693#Comment_20440693

In theory this is true, but banks *** DON'T *** [edit] generally talk to their customers about Quicken data issues. I have had zero success with taking these sorts of issues up with RBC and BMO over the years. The banks customer service teams don't have scripts to handle calls about Quicken. It is far more successful when these issues are escalated to Quicken's online banking team (part of the development team, I believe), who are able to communicate the problems to the bank. The first step is to submit the log files to Quicken using Report a Problem under the Help menu. Then, those log files can be routed to the Online Banking Team who can take the issue up with PC Financial. The issue reported in this thread is quite common… if you search the community you will find several complaints of this exact problem with various financial institutions, including Canadian ones.

Quicken Kristina

Hello @SidToll,

As @Arctic Hare recommended, please go to Help>Report a Problem (in your Quicken program) and submit a problem report with log files attached so that our teams can further investigate the issue. While you will not receive a direct response from problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.

Thank you!

q_lurker

@Arctic Hare Did you omit the word “don’t “ in your first sentence?

In theory this is true, but banks generally talk to their customers about Quicken data issues. I

Arctic Hare

https://community.quicken.com/discussion/comment/20440986#Comment_20440986

You are correct - thank you for pointing out that critical omission!