error: Account needs attention (Care: FDP-530)

Casey M
Casey M Quicken Windows Subscription Member
edited July 4 in Errors and Troubleshooting (Quicken on the Web)

"We are unable to connect to Glacier Family of Banks at this time."

I am very frustrated. I just got my Quicken account up and rolling smoothly. We are using it primarily to track our expenses and develop and follow a budget. At times for the first few months (started in January of this year), these types of errors would pop up. If I waited a few days and/or if I reset the connection, it would correct itself. I have not been able to connect and obtain my bank transactions since May 4th now. Can someone please let me know how I should proceed from here. If this continues, what is the use of having a Quicken product?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Casey M,

    To assist with this issue, I checked on our end. I can see you are using Quicken Simplifi. This is the Quicken Classic Community. For better assistance, I recommend reaching out to the Quicken Simplifi Community, or reaching out to their Support directly.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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