Spokane Teacher's Credit Union STCU - Error CC-501

Hersfeld
Hersfeld Quicken Windows Other Member
edited July 6 in Download, Add/Update Accounts (Windows)

Ver R56.9, Build 27.1.56.9 on Win 10 system.

Won't activate One Step Update.

Unable to activate download of files.

Help.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Hersfeld,

    Typically this error self-resolves within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    However, please be aware that we do also have an open Alert on CC-501 errors being received across multiple financial institutions. You can review the details and updates on this Alert here.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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