Quicken Syncing will not stop

Tigershark99

Hi,

Last few days Quicken will not stop syncing. I've tried resetting cloud data twice now and validated file to no avail. Any other fixes?

Quicken Anja

Hello @Tigershark99,

You posted this in a Quicken Mobile category, so for clarification— are you experiencing this issue in the Quicken Mobile app or on your desktop program?

Check back and let us know! Thank you.

Tigershark99

Thought is was the same, since I am trying to sync desktop to mobile, I mean does it really make a difference? Sync is not working at all

Quicken Anja

https://community.quicken.com/discussion/comment/20437160#Comment_20437160

Depending on where the issue is occurring (on Desktop or in Mobile app), yes the troubleshooting can be different. Additionally, since the issue is occurring on Desktop and not on Mobile, I went ahead and moved your post to the proper Windows category.

If in Desktop— then to start with, I suggest you try signing out of your data file completely and then signing back which will refresh the registration token for all Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password
   

Once that is done, see if the issue still continues to persist.

I hope this helps!

Tigershark99

No, didn't change anything. Also, now I can't access the "Planning" Tab. I get a blue spinning wheel of death and can see that the Process under task manager in Windows, that Quicken jumped from 0% cpu usage to almost 9% after clicking the "Planning" tab. I can access every other tab, but that one. Yesterday I did a uninstalled and reinstalled, and nothing changed.

Just had a theory and tested it. I started a new file and amazing everythings works. What gives?

Quicken Anja

Thank you for following up with additional details. Since a new file appears to work fine, next, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If this still fails to resolve it, then we can move forward with next steps.

Let us know how it goes!

Tigershark99

No change

Quicken Anja

Thank you for following up!

Next, I suggest that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!

Tigershark99

No change

Quicken Anja

Thank you for following up though I’m sorry to hear the issue persists and I apologize for the delay in my response.

Unfortunately, since the previous steps provided have failed thus far, at this point, I recommend that you reach out to Quicken Support instead, for more extensive troubleshooting and possible escalation if they see fit.

I apologize that our efforts from the Community were unable to resolve this for you.