Cannot connect to CapitalOne credit card account

doyle.provens
doyle.provens Quicken Windows Subscription Member, Windows Beta Beta
edited July 6 in Download, Add/Update Accounts (Windows)

I authorize in Capital One. But I keep getting Sign into Capital One Services bank failed. Try again

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  • doyle.provens
    doyle.provens Quicken Windows Subscription Member, Windows Beta Beta
    edited June 5

    Also when I download

    transactions from Capital One in Quicken format they will not import!

    Error.GIF

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @doyle.provens,

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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