Problem: During OSU, the download from Vanguard would start (spinning arrow), but no transactions were downloaded. Resulting error code OL-294-A.
The connection log says the connection to Vanguard timed out after three minutes.
20240604 06:09:46: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
20240604 06:12:46: ***QFN kQFFinished: returns 67305976
20240604 06:12:46: Your Internet connection or the server has timed out. Try again now, or wait and try later.
Other symptoms: Only the six accounts at Vanguard under my user ID were failing. The two accounts under my wife’s user ID were working fine -- so it couldn’t be a general outage. I was also still able to sign on to the Vanguard website.
Attempted fixes:
- Waited 24 hours, thinking somehow the account was temporarily locked, but still failed.
- Reset all accounts, but each of them timed out with the message Account Reset Failed.
- Deactivated and Activated online services for all the accounts. Although it found the accounts at Vanguard and I was able re-link each one in Quicken, OSU still timed out.
- Ran Validate and Repair, no errors.
- Created a copy of the file, connected online services for the accounts, OSU still failed.
- Tried a manual download from Vanguard to Quicken. Re-linked each account and it DID downloaded transactions, but to only 4 of the 6 accounts. It basically ignored 2 of the accounts, but without an error code.
Note: After the manual download from Vanguard to Quicken, I noticed the account numbers for the two IRA accounts had changed from alphanumeric to numeric. Why? I don’t know. Alphanumeric was the “old” format for years with IRA’s, and worked until last week. Numeric is the new format.
