Chase cc - two cards, two cc numbers, one account. Transaction download issue.

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My husband got a Chase card in 2022 and he got me a card for the same account but my cc number is different than his. Quicken thinks it's two different accounts? Both accounts were automatically entered into Quicken. Quicken downloads them correctly, but when the payments come in they only hit his "account" so his account gets a credit balance and mine keeps racking up charges and no credits.

So, I decided to just have one account, his, so all the charges and credits go to one account, but now "my" charges aren't showing up when I do the automatic download. I am sure that there's a way to work with this but I don't know what it is… Please help.

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited June 11
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    I have 2 BarclayBankUS cards (his and hers) within a single account. I only have 1 account setup in Q and everything downloads into that account.

    When you get your monthly statement from Chase, does it show the transactions for both cards, probably subtotaled by card? And, when you do TOOLS, Account List and click on EDIT adjacent to the card account … which card number (or the last few digits) shows?

    Also, are you co-owners (both names on the statement) or is one of you an "Authorized User"?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
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  • q_lurker
    q_lurker SuperUser ✭✭✭✭✭
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    … but when the payments come in they only hit his "account" so his account gets a credit balance and mine keeps racking up charges and no credits.

    I am understanding that either one payment is going to the bank to cover both cards, or two payments are going to the bank and (with respect to the download to Quicken) both or the sum is being downloaded to his account.

    At that point, I would have simply made a transfer from his account to your account. Pretty much, I can’t control what the bank does.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    In my situation, I make 1 payment to the bank to cover both cards … as it's a single account at the bank.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • shelley h.
    shelley h. Member ✭✭
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    NotACPA -

    I am considered an employee for some reason and he is the Authorized user as far as Chase is concerned. I can probably go into their website and change all that but will that fix my issue?

    Do your two Barclay cards have the same cc number or different ones?

  • RalphC
    RalphC Member ✭✭✭✭
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    Accounts are not "automatically entered". You must go through the "Add Account" dialog. Like @NotACPA, I have a card account that sent me two different card numbers for a joint account. I called and asked and they told me it's a convenience. If one number gets compromised, the whole account doesn't have to be closed and only one new card/number needs to be issued. But, both cards download transactions to the primary account number.

    It's not a Quicken issue and I would delete the second account. Call the financial institution's customer support and make sure that both cards will be reflected on one statement.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited June 12
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    @shelley h. 2 different card numbers. Sorry I didn't make that clear earlier.

    Also, why are you an "employee"? Is this some sort of business account? And, if so, how does the business file it's taxes? On it's own, or on your IRS 1040?

    Since you seem to be the primary cardholder, YOUR card number should be the one on the account in Q.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    I didn't jump into this discussion when it was first posted because there were already questions asking for clarification on exactly what kind of accounts are setup and like @q_lurker I was confused without that, and have waited for such answers, but I get the feeling that is basically "unknown", so I will just post some statements/guesses.

    The most important part as far as I see it is separating financial institution problems from Quicken ones.

    Your first statement seems with "two cards" seems like it might have been a "Quicken one", but you weren't very clear on exactly what was happening, and you changed the situation before you asked for help.

    The big question about this would have been, what was happening at Chase? If the payments were correct at Chase, then the most likely problem was that in Quicken the transfer from the checking account to the credit card account was recorded incorrectly. Which is possible if you were relying on automatic transfer detection.

    If this was the problem, it could be easily fixed. The main suggestion for this kind of problem is to pre-enter the transfer (which could be setup with a reminder that you might edit at the time it was entered into the register).

    Obviously if the problem was the payment wasn't going to the right place on Chase, then that is a Chase problem that they would need to fix, or maybe if you have it setup to pay automatically the automatic payment needs to be fixed.

    Going on to your second part of the statement "So, I decided to just have one account, his, so all the charges and credits go to one account".

    Now it sounds like you have switched to a Chase setup problem. They can setup credit cards in a number of ways, especially when you have a "business account", which by your reference to "employee" seems to be the case.

    My wife and I don't have business accounts, but we share two credit cards. The first thing to note about them is that the only thing that changes on each card is the name. In other words, Chase issued two 0111 cards one with her name and one with my name, and another set of credit cards with 9766. So, as expected, no matter if it is "my" card or "her" card they charges/payments are applied to the same account.

    But once you start talking about business (or business like usage accounts) they can issue credit cards that have a different number where one is the "main one" and the others are sub ones. And in this situation what usually happens is that all the charges show up on just that "main one".

    Quicken knows nothing about all of this. The financial institution presents to Quicken which accounts are available for downloading, and you select which you want to download into Quicken when you setup/add accounts. And the financial institution decides what transactions go with what accounts.

    The very fact that the transactions aren't downloading into your husband's credit card account implies that instead of a "sub account" they created another separate account.

    And like @RalphC stated, to see that account in Quicken you would have to do a Tools → Add Account and connect to Chase again and select that new account for downloading. Or maybe go back to the original setup and workout what went wrong there first.

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  • shelley h.
    shelley h. Member ✭✭
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    @NotACPA

    -My husband got a Chase card in 2022 and he got me a card for the same account but my cc number is different than his.

    It is a business card. He is considered the primary. It doesn't make a difference how the business files it's taxes in this situation.

    The point of my question is, I have tried it both ways in Q and neither is working out.

    I had entered two accounts as if they were like two separate cc's and the credits would not hit my cc when the transactions were automatically downloaded - so it would look like he had a huge credit balance on his card and that my card had a ton of charges and no credits at all.

    I then changed it in Q to show only one cc number/account - but the only charges that are showing up are his charges that he makes on his card. My charges that I make on my card are now not downloading.

    Q thinks that it's two different/separate accounts but factually they are not.

    Has anyone run into this before and / or can it be fixed so that all transactions and credits are listed; either under one cc number or two?

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    Note that there is a "third choice" sort of here for the first two card situation.

    If the payments are correct at Chase, but your payments are actually downloading into the wrong credit card account, and it isn't a transfer detection problem, then Chase is sending the data to Quicken wrong.

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