ONGOING 6/26/24 Firstmark Services - Student Loans - FDP-105 / “Sorry. We encountered an error."

Quicken Anja
Quicken Anja Moderator mod
edited June 26 in Alerts, Online Banking & Known Product Issues

We have identified that users with Firstmark Services - Student Loans are receiving an FDP-105 in Quicken Classic for Mac & “Sorry. We encountered an error. (It’s not your fault.)” in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11113477/CTP-10210)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 6/19/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 6/26/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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