Password Change

Options

I changed my password now Quicken says it can't find my profile.

I've tried again and again

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Options

    Password into Q Desktop? Quicken.com? Q Online Portfolio? What?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • TPao
    TPao Member ✭✭
    Options

    Quicken Classic Deluxe … Quicken Desktop … Quicken Windows … latest updates all installed

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Options

    A password change, that didn't actually happen, usually indicates a corrupted Q data file. So, you'll need to restore from a recent backup.

    BUT, since you can't open the current file, you'll need to hold down CTRL & ALT while you start Q. This will cause it to NOT open a data file and present you with just the FILE and HELP menus. You can do a Restore from there … but you'll have lost and need to re-input anything since that backup was created.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • TPao
    TPao Member ✭✭
    Options

    I can open files. I just can get to my profile as shown.

    I tried to restore to an earlier version that doesn't work either.

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Options

    I have had this in the past, but I can't exactly remember how I recovered from it.

    This is on this dialog:

    Logging out and back in would probably fix this, but since your profile information is messed up, that link is missing….

    Signature:
    This is my website: http://www.quicknperlwiz.com/