UBS - error 16503

Options

Hi, I've been getting this message for 3 days now. I talked to my UBS person who said they were having website issues over the weekend, but that it's all fixed now. However I keep getting the message below. Anybody have an idea what might be happening?

Comments

  • sdingeldein
    sdingeldein Member
    Options

    I've had the same issue the last two days and the error continues.

  • sappersix
    sappersix Member ✭✭
    Options

    I'm continuing to receive this error as well.

  • GerryB
    GerryB Member
    Options

    Me too +1

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Dart2
    Dart2 Member
    Options

    Me three. Cannot connect to UBS since this weekend. Quicken Mac subscription. Has worked for yeaers.

  • gmoe10
    gmoe10 Member ✭✭
    Options

    Same problem with UBS since 15 June. Error message says simply "An Error Has Occurred" after 1 second. Tried "Reset Account", but that locked up Quicken. Sent sanitized file 17 June thru "Help > Report a problem".

  • sailr251
    sailr251 Member
    Options

    +1. Submitted a report too.

  • Quicken Anja
    Quicken Anja Moderator mod
    Options

    Hello All,

    This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.