I am trying to update accounts on EnrichmentFCU.org and am consistently getting error code CC-501. I

RC_Barnes52

I have used Quicken for years and am now getting error code CC-501 when trying to use One Step Update or when I go to my Bank and download the files directly nothing happens. I recently built a new computer and installed Windows 11 Home on it and I have tried everything including uninstalling Quicken and reinstalling it. Am using Quicken Version R57.16 & Build 27.1.57.16 Please help with this issue. I have over 27 thousand entries in my checking account alone and don't want to stop using Quicken now if I don't have to, but that is always an option.

Quicken Anja

Hello @RC_Barnes52,

This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday. Chat Support is available  7 days a week from 5 am to 5 pm PDT.