Linking Old and New Credit Card

Question

I got a new credit card number. I was able to deactivate the old card. I added the new card. I can't find how to link the two accounts in Quicken - the old Visa card account and the next Visa card account in Quicken. The new account has some transactions dating back about two months, but that is it.

Tom Young · Answer

@JohnCe

"noticed the transactions started on 7/6, but my first transaction for that card was 7/2."

That statement is unclear.  It could mean "my first charge on the card was 7/2, but the first transaction that showed up on 7/6 was a later transaction and my 7/2 transaction wasn't downloaded."  Or, it could mean "my first charge on the card was 7/2 but that transaction showed up with a 7/6 Date."

If the first statement above is what you're getting at, the first transaction never showed up, then my guess would be that there is some problem that needs to be investigated.  But if it's the second statement that's more correct, then my guess would be that you DIDN'T enter that transaction manually as a 7/2 transaction, a transaction that would be a "match" to the subsequent download, but instead waited for the download to create that transaction in Quicken.  If that's the case then the date that shows up under the "Date" column in the Register is the credit card company's PROCESSING date, which typically lags the actual date when you used your credit card by a few days.

Chris_QPW · Answer

@JohnCe How is "Chase informing" you?

Just because the account shows up in the list on Chase of the accounts that are shared with Intuit/Quicken doesn't mean you can't add it to Quicken.

Chase is never informed when you delete an account in Quicken, so as far as it is concerned you are still sharing it unless you went in and told Chase to stop sharing it.

There should be no reason why you can't just use Tools → Add Account to add that credit card back into Quicken.  It will go through the process of redirecting you to the Chase website to authorize it and you should be able to basically just click through that, and then be told to go back to Quicken and finish up the process.  At that point Quicken should put up the dialog that allows you to link/add accounts.  Just make sure that you select add for the new credit card and for the others that they are linked to the correct accounts in Quicken.

JohnCe · Answer

Hello,

I saw this particular issue, and wanted to piggyback on it to see if one of you can help me.  I received a new credit card from Chase.  The old one is still active.  I added the new CC to Quicken, and noticed the transactions started on 7/6, but my first transaction for that card was 7/2.  Perhaps i was hasty, but I deleted the account in quicken, and thought that I would determine how to add the account again, but include all transactions for the new card.  When i attempt to do this, Chase informs me the new CC account is already in Quicken.  But as I mentioned, I deleted it.

How can I add the CC account back into Quicken, and ensure the starting date is 7/2?  Thanks

John