Sams Credit card transactions do not download

John W. Taylor
John W. Taylor Quicken Windows Subscription Member ✭✭
edited August 4 in Download, Add/Update Accounts (Windows)

The last successful download of Sams credit card transactions appears to be around June 22nd. There is no error message. Quicken displays the message processed but there are no transactions downloaded.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @John W. Taylor,

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • John W. Taylor
    John W. Taylor Quicken Windows Subscription Member ✭✭

    Issue still persists. I manage my mom finances and my family finances using quicken. My mom and I have different quicken files accessed using the same quicken instance. The issue with the Sams club download failure (even though the download status says completed) exists for both my Moms and my quicken files.

This discussion has been closed.

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