Q Mac Version 7.8.0 not connecting to Morgan Stanley or BoA

bsmithx200
bsmithx200 Quicken Mac Subscription Member ✭✭
edited August 3 in Errors and Troubleshooting (Mac)

I typically run Quicken Classic for Mac every Sunday morning and have used Quicken for 20+ years. This morning I upgraded to 7.8.0 and transactions from Morgan Stanley and BoA would not download. I have tried to reconnect but no success. I tried reentering id and passwords but no success. No changes were made to the accounts in Quicken or at the financial institute. They are not marked closed or hidden, and I can access my accounts online with a browser. Is this a 7.8.0 error? Quicken did successfully downloaded AmEx and Citibank. Please help.

The error states:

This account has been marked as Closed or Hidden in Quicken, and is in an error state at the bank. If this account is no longer active, click Disconnect.

There was an error with this account; it may be locked or closed or the user id is not authorized for the account. Please try reconnecting. (2005)

Answers

  • Joe Guthart
    Joe Guthart Quicken Mac Subscription Member ✭✭✭

    I am having the exact same issue with Quick 7.8.0 and Morgan Stanley accounts.

  • hurwi
    hurwi Quicken Mac Other Mac Beta Beta

    Same issue here.

  • RioBlanco
    RioBlanco Quicken Mac Subscription Member ✭✭✭

    Issue with Bank of America (error 2505) occurring today (Sunday) also with Quicken 7.71

  • Unknown
    Unknown
    This content has been removed.
  • vptrails
    vptrails Quicken Mac Subscription Member

    Same issue here with BoA. Cannot download transactions for that one bank.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We do currently have an active alert regarding various error messages with Bank of America, which you can view here. This may be contributing to the cause of your issues.


    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • RioBlanco
    RioBlanco Quicken Mac Subscription Member ✭✭✭

    Issue appears to have been resolved. Thanks

  • bsmithx200
    bsmithx200 Quicken Mac Subscription Member ✭✭

    Agree, the issue has been resolved. Thanks

This discussion has been closed.

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