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Q Mac Version 7.8.0 not connecting to Morgan Stanley or BoA

bsmithx200

I typically run Quicken Classic for Mac every Sunday morning and have used Quicken for 20+ years. This morning I upgraded to 7.8.0 and transactions from Morgan Stanley and BoA would not download. I have tried to reconnect but no success. I tried reentering id and passwords but no success. No changes were made to the accounts in Quicken or at the financial institute. They are not marked closed or hidden, and I can access my accounts online with a browser. Is this a 7.8.0 error? Quicken did successfully downloaded AmEx and Citibank. Please help.

The error states:

This account has been marked as Closed or Hidden in Quicken, and is in an error state at the bank. If this account is no longer active, click Disconnect.

There was an error with this account; it may be locked or closed or the user id is not authorized for the account. Please try reconnecting. (2005)

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Joe Guthart

I am having the exact same issue with Quick 7.8.0 and Morgan Stanley accounts.

hurwi

Same issue here.

RioBlanco

Issue with Bank of America (error 2505) occurring today (Sunday) also with Quicken 7.71

unknown

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vptrails

Same issue here with BoA. Cannot download transactions for that one bank.

Quicken Jasmine

Hello All,

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We do currently have an active alert regarding various error messages with Bank of America, which you can view here. This may be contributing to the cause of your issues.

We apologize for any inconvenience! Thank you.

RioBlanco

Issue appears to have been resolved. Thanks

bsmithx200

Agree, the issue has been resolved. Thanks