I reset my Chase Roth IRA account and now I can't access the register with the transactions

Tammy Van Buren

I am unable to change the tracking method to Complete. I have two other accounts with Chase and have no issues. I have tried to deactivate and reactivate and still have the same issue. I had no problem until today - I reset because the transactions were not downloading.

(This is for Windows)

Quicken Jasmine

Hello @Tammy Van Buren,

To clarify, are the other accounts with Chase still connected with a complete tracking method? Are you receiving any error codes or messages?

Let me know!

Chris_QPW

This is getting to be very widespread:

https://community.quicken.com/discussion/7951862/chase-investment-accounts-showing-as-simple-vs-complete-since-june-6th