Why does Quicken continue to ask if I want to re-authorize JPMorgan Chase when performing an update

bmarcoux

A few days ago, I updated all of my JPMorgan Chase Credit Cards (re-authorize the connection method) when prompted by Quicken so I thought everything should be ok. Every time since then, when I perform an update to retrieve new transactions associated with my accounts, Quicken prompts me with a request to re-authorize the connection method for JPMorgan Chase Bank. I select 'Remind me next time' and Quicken is able to retrieve all transactions (including those for JPMorgan Chase Bank). I'm not sure what I need to perform to stop this request to update.

NotACPA

What other options do you have for your reply? Because "Remind me next time" is asking to be reminded again, which is what's happening.

Chris_QPW

Also, do you see a red circle with a line through it for any of your accounts?

If any of your accounts are flagged with the "closed error" that is one reason it will prompt to re-authorize.

Any error reporting you see that you can post here might help narrow down what is going on.

bmarcoux

There are no other options, either "Select to re-authorize" or "Remind me next time", those are the only two options. There are only three (3) accounts that have a connection to JPMorgan Chase, all other old accounts have had the "Online Services" removed. As I stated, Quicken WILL update my JPMorgan Chase Credit Cards without an issue so it appears that the connection was updated when I first re-authorized. It just appears to me that Quicken thinks that the connections weren't updated.

bmarcoux

There are no accounts with red circle with a line through it. All of my old JPMorgan Credit Cards have had the "Online Services" removed. There are no other errors when I perform the update. All my transactions from JPMorgan Chase CC Accounts (Marriott CC, Hyatt CC and Amazon CC) are downloaded into Quicken.

jwu15

Same here, it ask me to update an account that's been closed for 20 years (it's disabled in account list). Then there is only one button that says "Remind me next time", that should be a check box and if I un-check it, I never want to be reminded again. Now when I update I have to go through this un-necessary step.