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Trouble adding a new BMO credit card

68caprice

My BMO credit card was replaced but now I cannot add it to Quicken.

I am asked to input a code sent to my phone,but I never receive one

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Online Banking

Windows

QWIN - Canada

multi-factor authentication

Comments

Quicken Kristina

Hello @68caprice,

To troubleshoot this issue, if you haven't done so already, I recommend checking on the financial institution's website to verify that your multi-factor authentication settings and contact information are current and correct. If you're not able to receive the code when logging in directly through the financial institution website, then you may want to check with your cellular service provider to see if there is a setting that is blocking the text messages with the codes.

I hope this helps!