One step update new account

Question

I have taken an account that I have been monitoring manually and tried adding it to online banking.  I have been using one step update with all my other accounts for awhile.  I follow the procedures directed by Q.  After syncing it tells me it has downloaded 600 transaction.  Also my starting balance is changed and all my deposits now show up as withdrawals, and my withdrawals show up as deposits. I do backup often so it is easy to return to the previous data version.  Any idea what is happening

Quicken Kristina · Answer

Thank you for the follow-up,

I'm glad to hear it's working correctly now.

If you need further assistance, please feel free to reach out!

Palace · Answer

JerryG: Wow, way to go👍️ Wish I could have figured a way to get my old manual account to download updates properly. Anyway, hopefully this holds for you and all smooth sailing from here on out!

JerryG · Answer

Q version R57.16 Build 27.1.57.16  Credit to credit at Chase.  I have no idea but this time it worked with only a few modification required.  All credits were credits and all debits were debits, BUT it did change my starting balance and had 8 items dating back to 2022 shown as new.  I deleted them changed to starting balance back to the correct amount,  backed up my data, then ran onestep update, and everything looks good now.  Fingers crossed.