500 error code with NFCU

Question

I haven't been able to connect my Navy Federal Credit Union accounts to Quicken. I have tried different browsers, ensuring I'm using the most updated browser and Quicken, and I have tried contacting NFCU —they said it's not a problem with their servers. Here's the error code every time I try to update my accounts: Please advise

{
  "timestamp" : "2024-07-05T17:41:07.686-04:00",
  "status" : 500,
  "error" : "Internal Server Error",
  "path" : "/aggregator-authv2/aggAuthError"
}

rogersda · Answer

I had the same problem, but only when using Firefox (ver. 122.0) on a Mac (Mac OS Catalina ver. 10.15.7).  The Quicken version was 7.4.2.  The only browser add-on installed for Firefox was UBlock Origin, and I disabled that for NFCU.  Connecting to NFCU worked only when I set my default browser to Safari (no add-ons).

That stated, the above issue happened on a very old computer (2012 Mac Mini) that could not be upgraded to the latest MacOS (Sonoma ver. 14.4).  This meant that I could not upgrade Quicken to its latest version.

I bought a new Mac and installed the latest versions of Firefox (ver. 128.0), UBlock Origin, and Quicken (ver. 7.8.2).  I set Firefox as my default browser.  I had no problems connecting to NFCU and getting all my balances and transactions.

Beth Wetherbee · Answer

I am having the same issue, exact same error message. I contacted NFCU as well. I called their customer service number, verified my identity, said I needed technical support at the menu, and the front-line support person said "make sure you clear your cookies and cache" which I did. I had to ask her 3 or 4 times but finally got her to bump me up to a supervisor, who worked very hard to help and ultimately submitted a ticket to the NFCU IT department. While not ideal, it's a big improvement over the Quicken support site that doesn't even list a phone number to call. The disconnect between NFCU and Quicken is very frustrating. The same thing happened a year or so ago and it took months to get fixed.

Quicken Kristina · Answer

Hello @krub09,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Per the alert, please make sure that your web browser and your operating system are the most current version.  If the issue persists, then please contact Navy Federal Credit Union directly for further assistance.

Thank you!

(Ticket# 10953302/CTP-9585)