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Can no longer download transactions for multiple accounts

patruns

This started several months ago with downloading transactions from the United Nations Federal Credit Union. Now I have the same problem downloading transactions from my Capital One accounts. No error messages. Looks like it is trying and then the window simply closes. I tried deactivating one of the Capital One accounts and setting it up again. Tells me I have to sign in to authenticate with the bank and then tells me there was a connection error. It doesn't look like I am the only user experiencing these issues.

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Comments

awlitt

I am having the same problem and it's been going on for a month now. Can't download from Chase, Citi and others. Sometimes one account will work but others from the same bank wont. I've tried resetting the online svcs, deactivating and activating again but nothing works.

RalphC

What happens if you create a new test file, enter one or more of the failing connection accounts, and attempt to connect?

patruns

It appears that there are a multitude of users reporting problems with downloading/updating their accounts from a diverse list of banks. Clearly there is an issue here. My Quicken just updated but it did not resolve the problem. I can only update my AmEx account currently. Looking for some kind of acknowledgement from the community experts here.

patruns

And now it gets stuck in an endless loop when trying to download transaction……………

UKR

https://community.quicken.com/discussion/7952279/can-no-longer-download-transactions-for-multiple-accounts

As far as your Capital One issue is concerned … did you click on Sign in to perform the reauthorization procedure at least once? This should take you to a bank website in your browser, to logon and authorize the accounts. After that has been done, you should be taken back to Quicken to complete the process.
If you have multiple accounts at Cap One, deactivate all of them, close and restart Quicken and use Tools / Add Account to reactivate those accounts. Carefully LINK the accounts found at the bank to your existing account registers in Quicken.

patruns

Yes. It takes me to the Capital One website, I sign in and nothing happens.

UKR

Can / have you tried a different browser, set temporarily to be your default browser? There could be a security setting in the browser which is throwing a monkey wrench into the works.

patruns

I think that you just just acknowledge that this is a Quicken error. All my accounts? Really? Other people?

patruns

Nothing else people? Are Quicken employees monitoring this forum?

Quicken Kristina

Hello @patruns,

Based on the issue you describe, what UKR posted earlier is the most logical next step in troubleshooting:

https://community.quicken.com/discussion/comment/20445682#Comment_20445682

Please let us know how it goes!