Verisight/Newport Group brokerage account went to zero balance

Lisa Br
Lisa Br Quicken Windows Subscription Member ✭✭
edited August 2024 in Download, Add/Update Accounts (Windows)

About a week ago I did my normal update and my brokerage account suddenly read as a zero balance with no transactions. I am on Windows Classic, Ver R57.16, Express Web Connect. I tried manually re-entering the basic information and it zero'd out again at next update. I have deleted and re-added the account. I tried creating a separate quicken file to see if it did it on that as well and it did. I contacted Newport and they directed me to Quicken support. I'm out of things to try. Advice?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Lisa Br,

    We do currently have an active alert regarding a $0 balance with Newport Group investment accounts. You may follow this link to access that alert where you can bookmark it for further updates.

    I apologize for any inconvenience caused.

    -Quicken Jasmine

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  • Indigo
    Indigo Member ✭✭✭

    I'm having the same problem with Newport/Verisight/Ascensus.

This discussion has been closed.

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