Alight Accounts
I have 2 different accounts with my employer managed through Alight. One is a 403b and one is a 401a. Most recently, quicken is only recognizing the 403b account. None of the 401a activity is syncing. I am not getting any errors, and I am able to successfully sync my 403b transactions. I contacted alight customer service and they told me it was a quicken problem. Help!
Comments
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Hello @Michael C,
To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Once that is done, see if the issue still continues to persist.
Let us know how it goes!
-Quicken Anja
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that didn't work. what is your next suggestion?
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My employer transitioned to Alight for managing 403b and 401k plans. Alight is not transparent and their customer help has been poor and/or incomplete. I have gotten things to work but it has been a struggle with many missteps along the way.
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