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Anyone having problems with Elan Fidelity Rewards Card downloads

BarryMo

I am connecting via Fidelity - Investments & Retirement Accounts using EWC+ and cannot get recently posted transaction (3 days old).

I used to connect directly to Elan but that provided to be unreliable. The Fidelity - Investments & Retirement Accounts had been working for a while.

I've validated my file and deactivated and re-added the account but still no data.

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Comments

Quicken Jasmine

Hello @BarryMo,

I took the time to look further look into this issue that you are experiencing and can see that you are receiving an FDP-101 internally with Fidelity. We do currently have an active alert regarding various error messages with Fidelity, you can follow this link to access that alert where you may bookmark it for all further updates.

I apologize for any inconvenience caused.

BarryMo

How do you see this data?

Quicken Jasmine

Hello @BarryMo,

I am able to see errors that are being experienced in our internal system when accounts are connected via EWC.

I hope that helps!