Anyone having problems with Elan Fidelity Rewards Card downloads

BarryMo
BarryMo Quicken Windows Subscription Member ✭✭✭

I am connecting via Fidelity - Investments & Retirement Accounts using EWC+ and cannot get recently posted transaction (3 days old).

I used to connect directly to Elan but that provided to be unreliable. The Fidelity - Investments & Retirement Accounts had been working for a while.

I've validated my file and deactivated and re-added the account but still no data.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @BarryMo,

    I took the time to look further look into this issue that you are experiencing and can see that you are receiving an FDP-101 internally with Fidelity. We do currently have an active alert regarding various error messages with Fidelity, you can follow this link to access that alert where you may bookmark it for all further updates.

    I apologize for any inconvenience caused.

    -Quicken Jasmine

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  • BarryMo
    BarryMo Quicken Windows Subscription Member ✭✭✭

    How do you see this data?

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @BarryMo,

    I am able to see errors that are being experienced in our internal system when accounts are connected via EWC.

    I hope that helps!

    -Quicken Jasmine

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