Attachments are no longer working

JTCFL

I am running Quicken for Windows (latest version) on Windows 10. I can no longer view any of my transaction attachments. The attachments window is empty when I click on the paperclip to view them. I believe this started with the latest "update". Is anyone else seeing this?

JTCFL

Update: It does work every once in a while. When I click on the gear icon and select "Attachments…", they do appear maybe 1 out of every 10-20 attempts.

Quicken Jasmine

Hello @JTCFL,

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

batguano

After today's update to R57.26, I was unable attach any files to Quicken Classic transactions. I ran Validate and Repair File and now adding attachments is working fine. Thanks, Quicken Jasmine.

Quicken Jasmine

Hello @batguano,

Thank you for joining this thread. I am happy to hear that those steps assisted you in reaching a resolution.

Please do not hesitate to reach out with any further questions or concerns!