John Hancock Retirement Doesn't Sync Properly

JS3
JS3 Quicken Mac Subscription Member
edited August 15 in Investing (Mac)

I have been able to add my John Hancock account, and it sync's each day. The problem is the number of shares are totally off…not anywhere close to what is showing in the account, thus the amount of the account is no where close to the accurate amount. Any help???

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @JS3,

    When did this issue begin to occur? Are you receiving any error codes or messages? What exactly is occurring when downloading information from John Hancock?

    Let me know!

    -Quicken Jasmine

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  • brownboy
    brownboy Quicken Mac Subscription Member, Mac Beta Beta

    This has been a constant issue since I first logged onto John Hancock last year - so at least 12 months. It's been very frustrating no matter the method used to connect (detailed or not). So I presume a very long time.

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