AT&T Universal Card not Reauthorizing at Citi (Q Mac)

Frank DeMello
Frank DeMello Quicken Windows Subscription Member ✭✭✭
edited August 13 in Download, Add/Update Accounts (Mac)

I have to reauthorize my AT&T card. Currently running dual versions (Win/MAC) and it worked fine on the windows side. On the MAC side I have reauthorized five times (seemingly successfully) but it still shows it cannot connect and needs to be reauthorized

Please advise & thank you

AT&T.jpg

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Frank DeMello,

    Since you have gone through the reauthorization process multiple times and it is still giving you the same message, please backup your Quicken file, then deactivate all accounts connected to the AT&T Universal Card connection in your Quicken file. One all accounts connected to that connection are deactivated, reconnect them by going to Accounts>Add Account, and follow the prompts, making sure to carefully re-link the accounts to the correct account names in your Quicken.

    Please let me know how it goes!

    Quicken Kristina

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  • Frank DeMello
    Frank DeMello Quicken Windows Subscription Member ✭✭✭

    Disconnecting an re-connecting seemed to work. Thank you

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear it's working now.

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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