Paypal Cash account and PayPal Line of Credit (NOT a Card)

robinsontd

I have the above titled accounts and I'm trying to setup the download in Quicken Windows (Subscription). I can get the Cash account to connect, but when I try to connect the Paypal Credit - everything goes to H3LL. Right now it tells me in Quicken - Unable to update account - Add again. I do this multiple times but it still doesn't clear the error. Because of this, I have missed a payment and the ability to balance both the accounts becomes a nightmare. Someone please, is there an answer for this????😠

Quicken Kristina

Hello @robinsontd,

To help troubleshoot this issue, please provide more information. What process are you going through when you try to add the account again? Which connection option is it trying to connect under (PayPal or PayPal Credit, MasterCard and Crypto)? What happens when you re-add the account? Does everything seem normal until you try to update? If not, what is happening and at what point in the process are you seeing it?

I look forward to your reply!

robinsontd

Kristina,

I've tried both PayPal and PayPal Credit. Both seem to connect but when I use the Credit one, it says it Unable to Update account add again to fix. When I use the Paypal one, it messes up the transactions by adding them to both the Cash account and the Credit account. [Edited - Language] Quicken will not allow me to set up the Cash account as a Checking, only as a Spending account and the Credit account should be a Liability account thus separating them. When I Re-add the account it doesn't do anything but repeat the Unable to update account with a red circle with a / in front of the account.

Quicken Kristina

Thank you for your reply,

When I tried to replicate the issue you describe by adding my PayPal account into my Quicken, I did not encounter these issues. Because of this, I suspect the issue you're encountering may be file specific. To troubleshoot this, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Please let me know how it goes!

robinsontd

Kristina,

I went to perform your steps but oddly enough the program corrected itself. Well at least the error icon cleared, whether or not it's working correctly I'll have to wait to see when I get a transaction download to verify it. Thank you for these steps.

robinsontd

Kristina,

Correction - It did not fix at first glance. It just cleared the error icon. I performed your first fix after deactivating the online setup - verified and the data.txt showed it cleared a problem. I then went back and added the Paypal account which allowed the option to select checking - that worked. I then went and added the Credit account and it says it's updating account for a long time…. but finally completed and all appears to be working fine now.

Thank you again for your assistance.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear everything appears to be working now.

If you need further assistance, please feel free to reach out!